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I am having general problems accessing or buying from your website.
Your website indicates that an experience is available, yet I cannot purchase it.
I would like to cancel an order or workshop booking. Can I have a refund?
When trying to open a downloaded file you may see an error message stating that the file is either corrupt, doesn’t exist or incomplete. Or the file may simply not open at all. This generally indicates that you have a partial download file that has not downloaded completely.
We split our videos into smaller files to make it easier and quicker for you to download them. We also use a super-fast and reliable Amazon server to host the files. However, in some cases, downloading more than one file at a time can increase the chances of your internet connection timing out, cutting short the download process.
Before trying again, please follow these quick steps and advice:
If you haven’t already, please try the latest version of Chrome or Firefox. We highly recommend it and you can download them free here: http://www.mozilla.org/en-US/firefox/new/
and here: http://www.google.com/intl/en_uk/chrome/browser/
If you have tried all these options and are still experiencing issues downloading your order contact us and we will try to resolve the issue asap.
This problem is usually related to memory allowance or general software/hardware issues.
Here are a few things to try:
If you weren’t automatically redirected to your download links immediately after payment then please check your emails.
The emailed order receipt from us will contain your download links.
If you are having issues downloading your purchase, please contact us along with your order ID (shown on your email receipt) and we’ll do our best to solve the issue.
Although you may have had an account with Lovegroveshop.com, Lovegrove Adventures does not have member accounts. If you wish to access an old invoice or download please contact us and we will send this manually.
We regret that we cannot extend any offers past their end date.
Once an order has been placed the discount cannot be applied retrospectively. We cannot refund or reimburse a discount if a code was not applied at the time of placing the order online. Discount codes and coupons can only be used through the website and cannot be applied to orders placed via the telephone.
Yes, our website is extremely secure.
We use an extremely powerful ecommerce package, which is behind state of the art networking equipment and firewalls. Every measure is taken to ensure that your details are always completely safe.
We do not receive your credit or debit card details, however we are able to make refunds via Paypal.
If you are experiencing any problems such as placing an order, payment issues or any other problems please feel free to contact us and let us know the issues you are experiencing.
If you happen to get an error code or message please include this in your e-mail.
Please check your basket to ensure it is not already in there. If there is only one place on a workshop or one item available our website will not allow more than one to be added.
To cancel a workshop booking please contact us.
We cannot make any refunds for downloads as they are immediately available to you once purchased.
Refunds for workshop bookings are subject to us being able to resell your place online.
Learn more about our cancellation policies here.
It is likely that you are entering incorrect information or your bank card has expired or been put on hold. Please ensure that you enter all your details correctly. If you’re sure they’re correct, please contact your bank.
Please ask the owner of the PayPal account to email us (from the email address linked to the Paypal account) with authorisation.